Terms and conditions

This website is owned and operated by The Duke of Edinburgh’s International Award Foundation, a registered charity in England and Wales number 1072453 and a company limited by guarantee number 3666389 ('the Foundation') using various service providers. By using the website you acknowledge that you understand and agree to abide by the following terms and conditions. The Foundation may add features or services to the website which, unless otherwise stated, will be subject to these terms and conditions. The Foundation may update the terms and conditions without notice to you and you should therefore check periodically for updates. If you do not agree to any of the terms and conditions please do not use the website.

Payment Flow and Delivery Policy for events 

In common with general practice, all event and training invoices must be paid for in advance in order to secure attendance.

If attendance is cancelled, we require 21 days notice to issue a full credit note.  If the invoice has already been paid, we will issue a full refund as long as the required notice has been given.

If cancellation is received within 21 days of the training or event taking place, the invoice stands and, if already paid, will not be refunded. If the attendee provides a substitute, this can be effected at no extra charge.’ Download a copy of our full payments and cancellations policy.

Website content and links

All content available on the website or through any other websites that are linked to the website by hypertext links is provided for the benefit of individuals and groups doing, delivering or supporting The Duke of Edinburgh’s International Award (‘the Award’) and for background, educational and information purposes.

The Foundation has prepared the material on this website with every effort to ensure accuracy however, as the content is for general use, no article is intended to replace detailed advice in respect of individual circumstances, and users are encouraged to contact us for further information before making important decisions. The Foundation is not responsible for and accept no liability for the accuracy, usefulness or availability of any content, or for any actions taken by you on the basis of any content.

The Foundation has and retains copyright for all content on the website and in the selection, arrangement and presentation of this content (including information in the public domain) and the overall design of the website. Reproduction is permitted by authorised parties only for the purposes of doing, delivering or supporting the Award.

The Foundation reserves all copyrights on material on its web pages, including photographs and graphic designs. In the case of some publications, the Foundation has licensed the rights to third parties. The unauthorised use of the Award name and logo is against international law and is expressly forbidden.

The Foundation is not responsible for the privacy practices of websites linked to this website. Provision of links does not mean that the Foundation:

  1. sponsors, endorses or approves of the views expressed on linked sites or the products and services available on linked sites;
  2. thinks or guarantees that the information on linked sites is necessarily accurate, reliable, definitive, complete or up-to-date; or
  3. makes any warranty or representation as to the quality, merchantability or fitness for purposes of any linked content.

The Foundation reserves the right at its absolute discretion and without notice to remove any links.

Privacy

The Foundation is firmly committed to protecting the privacy any personal information you give it and aims to maintain a safe and secure system of handling your information. The Foundation seeks to ensure that your personal information is handled in accordance with the Data Protection Act 1998. The Foundation only collects personal information through the website that is necessary for it to carry out its functions and activities. The Foundation will only use your personal information for the reasons it collects it, which is primarily communicating with Award participants, operators, Leaders and Assessors, and recording participants’ progress, communicating about the Award, or otherwise as permitted by the Data Protection Act 1998.

The Foundation uses both technological and physical methods to protect the information from misuse, loss or unauthorised access, modification or disclosure however, as with any internet transaction, the transmission of data over the internet to the website is not completely secure. While the Foundation take reasonable steps to protect all personal information collected through the website, it does not guarantee the security of any information submitted over the internet.

The Foundation may disclose your information to other parties including other participants, Assessors, Leaders, licensed operators and service providers or otherwise only as permitted by the Data Protection Act 1998. If you would like to access your information, you can do so by contacting the Foundation using the details below. You can also update and correct your information. You may visit the website without providing any personal information If personal information requested is not provided, the Foundation may not be able to provide services to you effectively or at all.

Online applications for participation in the Award are processed in the following way:

  1. Prospective participants register their interest through the online form on the Online Record Book by providing their name, age group, gender, email address, phone number, Award type, country and details of their proposed operator.
  2. If the prospective participant indicates that they are under 18, they are required to elect to provide parental or guardian consent by:
    i. email, in which case the prospective participant provides their parent’s name, email address and phone number. The Foundation will send an email to that address with a link for the parent to approve participation; or
    ii. a printed form to be signed by the parent and presented to their Award Leader for approval.
  3. The application is sent by the Foundation to the Award operator proposed, and reviewed by the operator’s nominated Leader.
  4. If the proposed operator accepts the application, the participant is notified by email.
  5. If the proposed operator does not accept the application, both the participant and the National Award Authority are notified so that they can assist the participant in finding an alternative operator.

The Foundation does not knowingly collect any information from people under the age of 13 years.

In sending any information (including photographs, video, text or personal information) (‘user generated content’) to any website, blog, or other online facility operated by the Foundation, users must not:

  1. submit any information which is, or which the Foundation might regard as:
    i. false, misleading or deceptive;
    ii. an invasion of any privacy or publicity rights;
    iii. software (including any virus or other malicious code);
    iv. advertising or information which in any way seeks to achieve a commercial purpose;
    v. not the user’s own property, or which infringes anyone’s rights, including information which is protected by copyright, trademark or other intellectual property rights;
    vi. likely to upset, offend, insult or humiliate anyone or which racially or religiously vilifies or incites violence or hatred;
    vii. unlawful, threatening, abusive, defamatory, obscene, indecent or inappropriate, including information constituting or encouraging conduct that would be a criminal offence, give rise to civil liability or otherwise violate any law;
  2. restrict any other user from using or enjoying the facility;
  3. delete any author attributions, legal notices or proprietary designations or labels on any information; or
  4. download any file posted by any other user which the user knows (or ought reasonably to know) cannot legally be downloaded by them.

The Foundation may from time to time monitor or review user generated content. While the Foundation reserve the right and sole discretion to refuse to post, to edit and/or to remove any information (in whole or in part) without cause, the Foundation has no obligation whatsoever to do so, nor is it responsible for any user generated content. Users acknowledge and agree that user generated content provides a means of public and not private communication. The Foundation also reserves the right and sole discretion to terminate any users access to any user generated content without cause and to cooperate fully with any law enforcement agency in any jurisdiction in respect of any direction or request including to disclose the identity and any other information in respect of anyone posting any information to its facilities and to collect and store information about users that may be used or disclosed for these purposes.

Contact

If you have a question or complaint about how the Foundation handles personal information or want to access or correct you personal information you should contact:

The Data Protection Officer
The Duke of Edinburgh’s International Award Foundation
Award House
7–11 St Matthew Street
London
SW1P 2JT
United Kingdom

Limitations, exclusions and indemnities

The website is provided free of charge as available, and you understand and acknowledge that you use the website at your own risk.

The Foundation disclaims all warranties, express or implied, of any kind, and in particular makes no warranty that the website will meet your requirements or will operate continuously, without error or delay or breach of security. The Foundation does not guarantee that the website, linked sites or the servers on which the website or linked sites are hosted are unaffected by viruses, errors or defects, or that viruses, errors or defects will be made right.

Any and all material that you obtain through the website is entirely at your own risk. Any damage to your computer or software, and any loss of data, through any download through the website is entirely your responsibility. You should ensure that you have suitable and up-to-date antivirus and firewall software in operation to protect your computer and data. No communication from us or the website shall create any warranty.

The Foundation does not make any express or implied warranties, representations or endorsements whatsoever in relation to the website or its content or any information, products or services provided through the website or through any sites that are linked to the website.

These terms and conditions are subject to any terms and conditions that cannot be excluded by law, including without limitation, those implied by the UK Public General Act 1956. In the event that we are liable for any damages arising out of the use of (or inability to use) the website, liability is limited to the greatest extent permitted by law.

To the maximum extent permitted by law, in relation to use of or reliance on the website, linked sites, the content or linked content, or the inability to use or rely on the website, linked sites, the content or linked material, the Foundation:

  1. excludes all liability to third parties;
  2. will not be liable for any incidental, indirect, special or consequential damages whatsoever, including (but not limited to) damages for loss of business or other profits, business interruption or loss of programmes or information, even if the Foundation has notice of the possibility of such damage. Users acknowledge that the use of this website is at the user’s own discretion and risk and with the user’s agreement that they will be solely responsible for any damage to the computer systems or loss of data that results from these activities.

You acknowledge that the comments or opinions contained in user generated content are not the Foundation's comments or opinions, and the Foundation accepts no liability in relation to material posted.

You indemnify us and hold the Foundation and its employees, officers, managers, assistants, members and agents harmless against any liabilities, claims, loss (including consequential loss and including legal fees) or damage incurred:

  1. due to any user generated content posted by you; and
  2. as a result of your use of the website, any breach by you of these terms and conditions and any intentional wrongdoing by you.

Severance

If any part of these terms and conditions is invalid or unenforceable, that invalidity does not affect the validity or enforceability of any other part.

Governing law

These terms shall be governed by and interpreted in accordance with the laws of England and Wales which shall have exclusive jurisdiction over any disputes.